How do I find my favorite wine?
There are three ways to find the wine you are looking for. 1) Browse through the wine categories. 2) Use the search tool to find your favorite wine through keywords. 3) Browse by winery.
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How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box you can select the quantity of wine you wish to order and then there will be a button which you can click on to add the desired quantity of this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in the left side column of our store or the link to "Edit Cart" in the top menu navigation bar. Your wines will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
Either locate the shopping cart basket in the left side column of our store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
Either locate the shopping cart basket in the left side column of the online store or the link to "View Cart" in the top menu navigation bar. From here you are able to amend selected quantities if you decide to change them, or even remove a selected wine completed from your shopping cart.
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How do I check the freight / shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in the left side column of our store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once your order is received, you will receive an order confirmation email to the address you entered during our secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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An item is missing from my shipment.
Please contact us via the "contact us" page via the link on the top menu navigation bar if your order is incomplete or incorrect.
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How do I create an account?
In the left side column of our store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
You can check if we ship to your country, either by viewing the list of countries in the "international orders page" in the left side column. Or, first fill your shopping basket and locate the shopping cart basket on the left side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then we will ship to you.
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What are my payment choices?
We accept all major credit cards. Alternatively you may also pay for your order by direct bank deposit, cheque or money order, however these methods will alter the time it takes to process and dispatch your order. If you select direct bank deposit as your payment method, you will receive email confirmation of your order followed by another with your order number, purchase amount and our bank details for you to make bank deposit.

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When will my order be shipped and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.
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Price
All prices shown are in Australian Dollars $AUS and are inclusive of GST. Should the price of any wine change for any reason from the time of your purchase to dispatch and delivery. the price shown at purchase is the price that you will be charged.
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Privacy Policy
This site collects information from our users at several different points depending on how you use on our website. To view the full details of our privacy policy click on then link in the lower navigator tool bar.
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Is this site secure

WineSnob.com.au has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser. WineSnob uses SecurePay's Internet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including customer credit card details are encrypted the moment they are transmitted from the customer's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.

A customer's credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the customer's browser. These secure processes provide peace of mind when purchasing online.

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I have a question on my charges.
Please contact us via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
You will receive a Tax Invoice with your wine delivery. If your invoice receipt has not been received, please contact us via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if the charge to your card is unsucessful, your order will not be processed.
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How do I contact Wine Snob?
You can contact us via the "contact us" page via the link on the top menu navigation bar
located in the storefront.
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